Shipping Policy

Shipping Policy

We work hard to get your order to you as quickly as possible!

📦 Processing Time

Orders are typically processed within 1–3 business days. Once your order has shipped, you will receive a confirmation email with tracking information.

Please note that processing times may be slightly longer during sales, holidays, or new product launches.

🚚 Shipping Rates & Delivery

Shipping costs are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

Standard Shipping: 3–7 business days

Expedited Shipping: 2–3 business days

Delivery times may vary depending on the carrier and destination.

📍 Order Tracking

Once your order ships, you’ll receive an email with tracking information so you can follow your package’s journey.

⚠️ Shipping Delays

While we do our best to ensure timely delivery, we are not responsible for delays caused by shipping carriers, weather, or other factors outside our control.

📦 Lost or Stolen Packages

If your package appears to be lost or stolen, please contact us at hello@shopwildfire.us and we’ll do our best to assist you.

Local Pickup Policy

If you're local, you can skip shipping and pick up your order in-store.

📍 Pickup Location

1302 11th Ave
Altoona, PA 16601

🛍 How It Works

  1. Select Local Pickup at checkout.

  2. Wait for an email confirmation letting you know your order is ready.

  3. Stop by the store during business hours to pick up your order.

⏳ Pickup Timeframe

Orders are usually ready for pickup within 1–2 business days. Please wait until you receive the pickup notification email before coming to the store.

❓ Questions

If you have any questions about shipping or pickup, feel free to contact us at hello@shopwildfire.us.

Refillery Menu

Body Wash

cost

$1.00 per oz

Key ingredients

Showcase key ingredients or materials that push customer to convert.

Refillery Menu

Body Wash

cost

$1.00 per oz

Key ingredients

Showcase key ingredients or materials that push customer to convert.

Shop now

Best Seller

Buy once, refill forever.

Showcase a two of your best products, video, a collection, or text with the blocks in this section.

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Laundry Pods $0.48
Product title $99.00

Refillery FAQ

Questions and Answers

Can I bring my own containers?

Yes! We encourage it. Just make sure they're clean, dry, and have a secure lid.

What kinds of containers can I use?

Any clean, dry container with a lid works—glass jars, plastic bottles, reused containers, etc. We also have containers available for purchase if you need one.

Do I have to clean my containers before coming in?

Yes, please! We ask that all containers are clean and dry to ensure the safety and quality of our products.

How do you know how much to charge me?

We weigh your empty container before filling (that’s called the "tare weight"), then weigh it again after filling. You’re only charged for the product added.

Can I fill just a small amount?

Absolutely! There’s no minimum—refill as much or as little as you need.

What if I forget a container?

No worries! We offer pre-filled options and sell reusable containers in various sizes.

What kinds of products can I refill?

We offer a variety of home and body care items—like dish soap, laundry pods, body wash, conditioner, hand soap, all-purpose cleaner, and more. Product selection may vary, so feel free to ask or check our current list.

Are your products eco-friendly or non-toxic?

Yes! We’re all about offering sustainable, safe, and effective products. Many of our items are plant-based, biodegradable, and free from harsh chemicals—good for you and the planet. We also offer some fragrance-free options, like our laundry powder, for those with sensitivities or who prefer unscented products.